G.1

Commercial Vehicle Finance Unsecured Business Loan

1.1

Finance for businesses that move logistics forward

Commercial vehicle financing and business loans come together at Delhivery Capital, a Non-Banking Financial Company registered with the Reserve Bank of India.

Loans for new and used commercial vehicles, and unsecured loans for businesses. The interest rate and all charges are shown to you before you sign.

Apply Now Explore Products

1.2

How it works

01Apply online
02Complete Know Your Customer (KYC) verification
03Credit assessment
04Review sanction & Key Facts Statement
05Sign agreement & disbursal

1.3

Our Products

Commercial Vehicle Finance

For new and used commercial vehicles, subject to eligibility, credit assessment and documentation.

Know more →

Unsecured Business Loan

Business loans without collateral, subject to eligibility, credit assessment and documentation.

Know more →

1.4

Why Delhivery Capital

Transparent lending

Rates, charges and the annual percentage rate shown before you sign.

Digital-first experience

Apply online and track your application end to end.

Structured financing

Loan structures built around commercial-vehicle cash flows.

Dedicated customer support

A named support channel and a defined grievance process.

1.5

Need help?

Customer Support[TOLL-FREE NUMBER] · [EMAIL]Grievance RedressalRaise a complaint and track escalation Frequently Asked QuestionsAnswers on eligibility, documents and repayment

G.1

Commercial Vehicle Finance Unsecured Business Loan

7.1

About Delhivery Capital

Delhivery Financial Services Private Limited operates under the brand Delhivery Capital and is a Non-Banking Financial Company registered with the Reserve Bank of India. Incorporated on 16 January 2026 under the Companies Act, 2013, it is a specialised lender focused on the logistics and supply chain sector.

For many logistics businesses, accessing formal credit remains a challenge, even with stable operations and recurring transaction flows. Limited financial statements, uneven cash flows, thin credit histories and insufficient collateral often leave these businesses underserved.

Delhivery Capital addresses this credit gap through commercial vehicle finance and business loans designed for the financing needs of these businesses.Our customers include small fleet owners and owner-drivers, micro and small enterprises running delivery centres and last-mile operations, and emerging small and medium enterprises and direct-to-consumer brands.

7.2

Our Group

Delhivery Financial Services Private Limited is a wholly owned subsidiary of Delhivery Limited, its promoter. Delhivery Limited is a public limited company whose equity shares are listed on BSE Limited (formerly the Bombay Stock Exchange) and the National Stock Exchange of India Limited. Delhivery Limited and its group companies provide end-to-end logistics solutions across fulfilment, express parcel delivery, part truckload and full truckload freight, supply chain services, reverse logistics and international logistics.

7.3

Our products

We offer two loan products for businesses in the logistics ecosystem.

Commercial Vehicle Finance (new and used)A secured term loan for buying new and used commercial vehicles, with the financed vehicle hypothecated to Delhivery Financial Services Private Limited. It helps small fleet owners, owner-operators and fleet operators acquire, replace and add vehicles, so they can modernise and expand their fleets.Know more →

Unsecured Business LoanA business loan that gives transporters and logistics-linked micro, small and medium enterprises timely liquidity when receivables are delayed, for needs such as working capital, expansion and inventory purchase.Know more →

Both products are subject to our eligibility criteria and credit assessment.

7.4

Company details

Field	Detail
Registered office	N24-N34, S24-S34, Air Cargo Logistics Centre-II, Indira Gandhi International Airport, New Delhi, South West Delhi 110037
Corporate Identity Number	[CORPORATE IDENTITY NUMBER]
Reserve Bank of India Certificate of Registration Number	0036/2026

Regulatory Disclosures →

7.5

Financial Statements

No financial statements published as on [DATE].

G.1

Commercial Vehicle Finance Unsecured Business Loan

2.1

Commercial Vehicle Finance

For eligible new and used commercial vehicles, subject to approved eligibility, credit assessment, documentation and applicable terms.

Apply Now

2.2

Overview

Small fleet owners and individual owner-operators often find it hard to get formal credit to buy, replace or add vehicles, because of limited collateral and uneven cash flows. Our Commercial Vehicle Finance is a secured term loan for the purchase of new and used commercial vehicles, with the financed vehicle hypothecated to Delhivery Financial Services Private Limited. Every application is subject to our eligibility criteria and credit assessment. The aim is to help logistics partners and fleet operators modernise and expand their fleets.

If approved, you get a sanction letter and a Key Facts Statement before you sign. A sanction is valid for 60 days.

2.3

Eligibility

Who can apply: individuals and firms that own or run a business
Age: at least 21 years at sanction, and not more than 65 years when the loan ends
Business vintage: at least 12 months
Credit score: Credit Information Bureau (India) Limited (CIBIL) score of 670 or higher

Meeting these does not mean the loan will be approved. Final approval depends on our credit assessment.

2.4

Documents

Category	Documents
Permanent Account Number (PAN)	Permanent Account Number (PAN) card
Photo identity proof	Aadhaar card, passport, voter identity card or driving licence (Aadhaar must be masked)
Address proof	Aadhaar card, passport, driving licence, voter identity card, gas connection card, or a water, electricity, prepaid mobile or telephone bill
Fleet	Fleet list details
Property	Property ownership proof
Income proof	Bank statements for the last 6 months · Income Tax Returns and audited accounts for the last 2 financial years
Vehicle — before sanction	Proforma invoice and margin money receipt
Vehicle — after disbursal	Original invoice with hypothecation in favour of Delhivery Financial Services Private Limited

We may ask for more documents if needed.

2.5

Key Terms

Term	Commercial Vehicle Finance
Loan amount	₹50,000 – ₹50 lakh
Tenure	12 – 60 months
Repayment	Equated Monthly Instalment (EMI) by National Automated Clearing House (NACH) auto-debit
Security	Hypothecation of the vehicle

2.6

Interest & Charges

Item	Rate / charge
Rate of interest	10% – 35% per annum, fixed. Your rate is set after credit assessment and shown in your Key Facts Statement.
Processing fee	Up to 4% of loan amount + Goods and Services Tax (GST)
Documentation charge	₹250
Stamp duty	At actuals
Valuation fee	At actuals, paid by you directly to the valuation agency
Insurance premium	At actuals
Penal charges	3% per month on the overdue instalment amount, for the period of delay. It applies if an instalment is not paid by its due date. Penal charges are not added to the loan principal and no interest is charged on them.
Cheque / National Automated Clearing House (NACH) bounce	₹500 per instance
Part payment	Nil
Foreclosure	4% of principal outstanding + taxes if closed before 12 monthly instalments; 2% + taxes from the 13th instalment onwards
Cheque swapping	₹500
Statement of account	₹250
Collection visit	₹250 per visit, up to 2 visits a month
Repossession charges	At actuals
Legal charges	At actuals
Yard parking	Paid by you directly to the yard; nothing is paid to Delhivery Financial Services Private Limited

Charges marked + Goods and Services Tax (GST) / + taxes attract applicable taxes. Your exact rate, Annual Percentage Rate and all charges are shown in your Key Facts Statement before you sign. Interest is charged only from the date the loan is paid out. See Interest Rates and Charges.

2.7

Application Process

Apply online with basic details
Complete Know Your Customer (KYC) verification
Credit and vehicle assessment
Receive sanction letter and Key Facts Statement (with the Annual Percentage Rate)
Sign loan agreement digitally
Loan paid directly to the dealer (new vehicle), or to the seller, dealer or your account (used vehicle)

2.8

Frequently Asked Questions

What are the benefits of applying online?

You can apply anywhere, anytime. Once your application is received, our team will contact you to take it forward.

Who can apply for Commercial Vehicle Finance?

Individuals and firms that own or run a business, meet the eligibility criteria and have the required documents.

Why choose Delhivery Financial Services Private Limited Commercial Vehicle Finance?

Loans for a range of commercial vehicles, new and used, with tenure of up to 60 months and simple documentation.

Can I close my loan early?

Yes. Foreclosure charges are 4% of principal outstanding if closed before 12 monthly instalments and 2% from the 13th instalment onwards, plus taxes. After full repayment, we release your vehicle documents and No Objection Certificate within 30 days.

How do I raise a complaint?

Go to Customer Service → Grievance Redressal.

2.9

Want to apply?

Apply Now

G.1

Commercial Vehicle Finance Unsecured Business Loan

10.1

Unsecured Business Loan

Loans for businesses, without collateral. All loans are subject to eligibility, credit assessment, documents and the terms in your loan agreement.

Apply Now

10.2

Overview

Transporters and small enterprises in the logistics ecosystem often face working capital gaps when receivables are delayed. Our Unsecured Business Loan provides timely liquidity for business needs such as working capital, expansion and inventory purchase. Every application is subject to our eligibility criteria and credit assessment.

We do not ask for collateral. If approved, you get a sanction letter and a Key Facts Statement before you sign.

10.3

Eligibility

Age: at least 21 years at sanction, and not more than 65 years when the loan ends
Business vintage: at least 18 months
Credit score: Credit Information Bureau (India) Limited (CIBIL) score of 700 or higher

Meeting these does not mean the loan will be approved. Final approval depends on our credit assessment.

10.4

Documents

Category	Documents
Personal Know Your Customer (KYC) documents	For the proprietor, partners or directors: Permanent Account Number (PAN) card, Aadhaar card, driving licence, voter identity card or passport, and proof of address if not on the identity document (Aadhaar must be masked)
Business documents	Business registration proof, and business address proof if not on the registration
Business address proof	Goods and Services Tax (GST) certificate, Udyam certificate or other business registration documents
Financial documents	Bank statements for the last 6 months · Goods and Services Tax (GST) returns for the last 12 months

We may ask for more documents if needed.

10.5

Key Terms

Term	Unsecured Business Loan
Loan amount	₹1 lakh – ₹35 lakh
Tenure	12 – 36 months
Collateral	None
Repayment	Equated Monthly Instalment (EMI) by National Automated Clearing House (NACH) auto-debit

10.6

Interest & Charges

Item	Rate / charge
Rate of interest	12% – 36% per annum, fixed. Your rate is set after credit assessment and shown in your Key Facts Statement.
Processing fee	Up to 4% of loan amount + Goods and Services Tax (GST)
Documentation charge	₹250
Stamp duty	At actuals
Insurance premium	At actuals
Penal charges	3% per month on the overdue instalment amount, for the period of delay. It applies if an instalment is not paid by its due date. Penal charges are not added to the loan principal and no interest is charged on them.
Cheque / National Automated Clearing House (NACH) bounce	₹500 per instance
Part payment	Nil
Foreclosure	4% of principal outstanding + taxes if closed before 12 monthly instalments; 2% + taxes from the 13th instalment onwards
Cheque swapping	₹500
Statement of account	₹250
Collection visit	₹250 per visit, up to 2 visits a month
Legal charges	At actuals

Charges marked + Goods and Services Tax (GST) / + taxes attract applicable taxes. Your exact rate, Annual Percentage Rate and all charges are shown in your Key Facts Statement before you sign. Interest is charged only from the date the loan is paid out. See Interest Rates and Charges.

10.7

Application Process

Apply online with basic details
Complete Know Your Customer (KYC) verification for the business and its owners
Credit assessment
If approved, you get a sanction letter and Key Facts Statement (with the Annual Percentage Rate)
Sign the loan agreement digitally
Loan paid into your business bank account

10.8

Frequently Asked Questions

Can I use an Unsecured Business Loan for any purpose?

It is for business needs such as working capital, expansion or buying inventory.

Can I close my Unsecured Business Loan before the tenure ends?

Yes. This is called foreclosure. The charge is 4% of principal outstanding if closed before 12 monthly instalments, and 2% from the 13th instalment onwards, plus taxes.

What is the minimum and maximum loan amount?

From ₹1 lakh up to ₹35 lakh.

How do I raise a complaint?

Go to Customer Service → Grievance Redressal.

10.9

Want to apply?

Apply Now

G.1

Commercial Vehicle Finance Unsecured Business Loan

3.1

Customer Service

Help with your loan, complaints and the documents that set out your rights. Select one to open it or download it.

3.2Grievance RedressalHow to raise a complaint, who handles it at each level, and how to take it to the Reserve Bank of India.Last updated [DATE]Open →
3.3Key Facts Statement and Most Important Terms and ConditionsSample documents showing the cost and main terms of a loan.Version [X.X] · Effective [DATE] · Last updated [DATE]Download PDF ↓
3.4Frequently Asked QuestionsAnswers on complaints, resolution times and where to find your loan terms.Last updated [DATE]Open →
3.5Customer EducationContent to be added.Last updated [DATE]Open →
3.6Fraud AwarenessHow to recognise our official channels and report suspected fraud.Last updated [DATE]Open →

G.1

Commercial Vehicle Finance Unsecured Business Loan

3.2

Grievance Redressal

We acknowledge every complaint within 48 hours. If you are not happy with our reply, you can take it to the next level: Customer Services Team, then the Grievance Redressal Officer, then the Nodal Officer. If we reject your complaint, or do not resolve it within 30 days, you can complain to the Reserve Bank of India on its Complaint Management System (CMS) Portal. Phone lines: Monday to Saturday, 9:30 AM–6:30 PM. In person or by post: Grievance Redressal Cell, 12th Floor, Krish Cubical, beside Govardhan Party Plot, Avalon Hotel Road, off Sindhu Bhavan Marg, Thaltej, Ahmedabad, Gujarat 380059.

Level	Who	How to reach	Resolution time
Level 1	Customer Services Team	[TOLL-FREE NUMBER] · [EMAIL] · website form	7 days
Level 2	Grievance Redressal Officer — Mr. Abhisekh Samantaray	[EMAIL] · [PHONE]	7 days
Level 3	Nodal Officer — Mr. Mohit Baheti	[EMAIL] · [PHONE]	7 days
After 30 days	Complaint Management System (CMS) Portal of the Reserve Bank of India	cms.rbi.org.in	Open to you if we reject your complaint in full or in part, or do not resolve it within 30 days of receiving it

Raise a complaint

Read the full Grievance Redressal Policy (PDF). Version [X.X] · Effective [DATE] · Last updated [DATE]

← All of Customer Service

G.1

Commercial Vehicle Finance Unsecured Business Loan

3.4

Frequently Asked Questions

How do I raise a complaint?

Call [TOLL-FREE NUMBER], email [EMAIL], use the form on the Grievance Redressal page, or write to our Grievance Redressal Cell. We acknowledge every complaint within 48 hours.

How long will it take to resolve my complaint?

There are three levels: Customer Services Team, Grievance Redressal Officer and Nodal Officer. Each level has up to 7 days. If you are not satisfied, you can move to the next level. If your complaint is not resolved within 30 days, you can lodge it with the Reserve Bank of India on its Complaint Management System.

Where can I see my loan terms?

In your Key Facts Statement and loan agreement. A sample Key Facts Statement is available in Customer Service.

← All of Customer Service

G.1

Commercial Vehicle Finance Unsecured Business Loan

3.5

Customer Education

[CUSTOMER EDUCATION CONTENT — to be designed]

← All of Customer Service

G.1

Commercial Vehicle Finance Unsecured Business Loan

3.6

Fraud Awareness

We will never ask for your one-time password (OTP), personal identification number (PIN), card verification value (CVV) or password.

Pay only into bank accounts in the name of Delhivery Financial Services Private Limited. Our staff cannot collect cash or fees into their own accounts.
We do not charge any fee that is not listed in your Key Facts Statement.
Our staff carry a company identity card. Ask to see it.
Our app and partners cannot access your contacts, call logs or photos.
Report suspected fraud to [EMAIL] or [TOLL-FREE NUMBER], and to the National Cyber Crime Helpline 1930.

← All of Customer Service

G.1

Commercial Vehicle Finance Unsecured Business Loan

Regulatory Disclosures

Disclosures we publish as a Non-Banking Financial Company registered with the Reserve Bank of India. Select one to open it or download it.

4.1Reserve Bank of India RegistrationCertificate of Registration number, category, regulatory layer and registered office.Last updated [DATE]Open →
4.2Fair Practices CodeHow we deal with customers, from application to closure.Version [X.X] · Effective [DATE] · Last updated [DATE]Download PDF ↓
4.3Interest Rates and ChargesRate ranges per annum, the approach for gradation of risk, and penal charges.Last updated [DATE]Open →
4.4Complaint DisclosureComplaints received, resolved and pending. Published every quarter, from the first quarter after we start lending.Last updated [DATE]Download PDF ↓
4.5Digital LendingDigital Lending Applications, Lending Service Providers, grievance officer, cooling-off period and Reserve Bank of India links.Last updated [DATE]Open →
4.6Customer Data Storage PolicyWhat data we store, how long we keep it, limits on its use, how we destroy it and how a security breach is handled.Last updated [DATE]Download PDF ↓
4.7Co-lending PartnersList of active co-lending partners.Last updated [DATE]Open →
4.8Recovery AgenciesRecovery agencies empanelled or engaged, with the period and purpose of engagement.Last updated [DATE]Open →
4.9Secured Assets PossessedSecured assets taken into possession under the Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002.Last updated [DATE]Open →

G.1

Commercial Vehicle Finance Unsecured Business Loan

4.1

Reserve Bank of India Registration

Field	Detail
Legal name	Delhivery Financial Services Private Limited
Brand	Delhivery Capital
Reserve Bank of India Certificate of Registration Number	0036/2026
Certificate of Registration date	03 August 2026
Category	Non-Banking Financial Company – Non-Deposit taking – Investment and Credit Company
Regulatory layer	Base Layer
Corporate Identity Number	[CORPORATE IDENTITY NUMBER]
Registered office	N24-N34, S24-S34, Air Cargo Logistics Centre-II, Indira Gandhi International Airport, New Delhi, South West Delhi 110037

Delhivery Financial Services Private Limited is a non-deposit taking Non-Banking Financial Company registered with the Reserve Bank of India, Certificate of Registration Number 0036/2026 dated 03 August 2026. The Reserve Bank of India does not accept any responsibility or guarantee about the present position of the company’s financial soundness or the correctness of any statements or representations made, or opinions expressed by the company, and for repayment of deposits or discharge of liabilities by the company. The company does not accept public deposits.

← All regulatory disclosures

G.1

Commercial Vehicle Finance Unsecured Business Loan

4.3

Interest Rates and Charges

Our Board-approved interest rate model sets rates from cost of funds, margin and risk premium. All loans are at a fixed rate. Your rate = a base rate (our cost of funds and operating costs) + a risk premium (your credit history, the asset and how steady your cash flows are) + a margin.

Product	Rate range (annualised)	Effective from
Commercial Vehicle Finance (new & used)	10% – 35% per annum (fixed)	[DATE]
Unsecured Business Loan	12% – 36% per annum (fixed)	[DATE]

Approach for gradation of risk

The risk premium in your rate depends on our assessment of the factors below. Your final rate, within the range above, is set on your verified risk profile and shown in your Key Facts Statement.

Factor	What we look at
Credit assessment	Credit bureau history, repayment track record and financial leverage
Collateral and loan-to-value	Nature, age and resale value of the vehicle, the loan-to-value ratio and security cover
Cash flow predictability	Stability of cash flows and revenue, and sector and economic conditions

Penal charges

Charge	Quantum	Reason
Penal charge for late payment	3% per month on the overdue instalment amount, for the period of delay	An instalment is not paid by its due date

We do not charge penal interest. Penal charges are not added to the loan principal, and no interest is charged on them.

Full schedule of charges and Interest Rate and Charges Policy →

Last updated [DATE]

← All regulatory disclosures

G.1

Commercial Vehicle Finance Unsecured Business Loan

4.5

Digital Lending

Digital Lending Applications

Digital Lending Application	Operated by	Products
Delhivery Capital website ([WEBSITE ADDRESS])	Delhivery Financial Services Private Limited	Commercial Vehicle Finance, Unsecured Business Loan
Delhivery Capital mobile app	Delhivery Financial Services Private Limited	Commercial Vehicle Finance, Unsecured Business Loan

Lending Service Providers

Lending Service Provider	Digital Lending Applications operated	Activities for Delhivery Financial Services Private Limited
No Lending Service Provider is engaged as on [DATE].

Nodal grievance redressal officer for digital loansMr. Abhisekh Samantaray · [EMAIL] · [PHONE]

Cooling-off / look-up period3 calendar days from disbursal. In this period you can exit the loan by repaying the principal and the proportionate Annual Percentage Rate, with no penalty.

Your dataWe collect personal data through the website and the mobile app only as allowed by law and with your consent. See our Privacy Policy and the Customer Data Storage Policy.

Complain to the Reserve Bank of IndiaIf we reject your complaint, or do not resolve it within 30 days, you can lodge it on the Complaint Management System (cms.rbi.org.in).

Sachet portalReport unauthorised collection of deposits, or check whether an entity is registered, on the Reserve Bank of India Sachet portal (sachet.rbi.org.in).

Last updated [DATE]

← All regulatory disclosures

G.1

Commercial Vehicle Finance Unsecured Business Loan

4.7

Co-lending Partners

Co-lending partner	Type of entity	Products
No active co-lending arrangement as on [DATE].

Last updated [DATE]

← All regulatory disclosures

G.1

Commercial Vehicle Finance Unsecured Business Loan

4.8

Recovery Agencies

Name of agency	Type (corporate / individual)	Correspondence address	Period of engagement	Purpose (recovery / possession of security)
No recovery agency is empanelled or engaged as on [DATE].

Updated within seven days of any change · Last updated [DATE]

← All regulatory disclosures

G.1

Commercial Vehicle Finance Unsecured Business Loan

4.9

Secured Assets Possessed

Secured assets taken into possession under the Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002.

Serial number	Branch	State	Borrower	Guarantor (where applicable)	Registered address of borrower	Registered address of guarantor	Outstanding amount (₹)	Asset classification	Date of asset classification	Details of security possessed	Title holder of the security
No secured asset has been taken into possession as on [DATE].

Updated every month · Last updated [DATE]

← All regulatory disclosures

G.1

Commercial Vehicle Finance Unsecured Business Loan

Corporate Governance

5.1

Board of Directors

The Board comprises one Executive Director and two Non-Executive, Non-Independent Directors, with experience across financial services and logistics.

Name	Designation	Director Identification Number
Mukul Gopinandan Sachan	Managing Director	07237991
Naman Jain	Non-Executive, Non-Independent Director	11437441
Vivek Shashikant Pabari	Non-Executive, Non-Independent Director	08658846
[INDEPENDENT DIRECTOR — TO BE APPOINTED]	Independent Director	—

Mukul Gopinandan SachanManaging DirectorMukul has significant experience across financial services, digital lending, financial technology platforms, risk management and quantitative analytics. He has built and scaled retail lending platforms, designed credit underwriting frameworks, managed portfolio risk and set up governance and compliance frameworks for regulated financial institutions. He guides the company’s lending strategy, risk management, credit governance and technology-enabled financial services.

Naman JainNon-Executive, Non-Independent DirectorNaman has extensive experience in corporate finance, investment management, mergers and acquisitions, corporate strategy and capital markets. He has worked across investment advisory, private equity, corporate development and strategic transactions, covering financial modelling, valuation, transaction structuring and negotiation with investors and lenders. He supports the company’s strategic planning, financial structuring, capital raising and corporate governance.

Vivek Shashikant PabariNon-Executive, Non-Independent DirectorVivek has extensive experience in corporate finance, investment banking, capital markets, treasury management and financial governance. He is the Chief Financial Officer of Delhivery Limited, where he oversees financial control, treasury, investor relations and compliance, and earlier worked in investment banking at Deutsche Equities India Private Limited. He supports the company’s financial oversight, funding strategy and governance.

Company Secretary: Akshay Mehta

5.2

Board Committees

Committee	Members
Credit & Risk Committee	Managing Director and all Directors, Chief Risk Officer, Chief Financial Officer, Compliance Officer

5.3